Ireland Removals Service Terms and Conditions

These Terms and Conditions set out the basis on which Ireland Removals provides moving, transport, packing, loading, unloading, and related relocation services in the UK and for cross-border moves involving Ireland. By making a booking, the customer agrees to these terms, which are designed to create a clear, fair, and practical agreement between the customer and the service provider. For the avoidance of doubt, these terms apply to all quotations, confirmed bookings, and services supplied unless we agree otherwise in writing.

In these terms, references to ???we??�, ???us??�, and ???our??� mean Ireland Removals, and references to ???you??� or ???the customer??� mean the person, business, or organisation requesting the service. The service may include standard removal work, furniture handling, packing support, dismantling and reassembly where agreed, and the transport of goods between premises. The exact scope of each Ireland removals service will depend on the written quotation or booking confirmation issued for the job.

These terms are intended to be read alongside any written quotation, inventory, job sheet, or service description provided before the move. If there is any conflict between these terms and a specific written agreement signed or accepted for a particular booking, the written agreement will usually take priority to the extent of that conflict. We may update these terms from time to time, but any changes will not affect services already confirmed unless required by law.

1. Booking Process

A booking is normally made after an initial enquiry and a review of the move requirements. We may ask for details such as the collection and delivery addresses, the volume and type of items to be moved, access conditions, parking availability, floor levels, lift access, special handling needs, and any date constraints. This information helps us provide an accurate quotation and plan the service properly. A quote given before a survey may be based on the information you supply and may be revised if the actual move differs from the details provided.

Once we issue a quotation, it will normally state whether it is fixed or estimated, the service date, any assumptions made, and any exclusions. A booking becomes confirmed only when you accept the quotation, agree to these terms, and where required pay any deposit or advance payment requested. We are not obliged to hold a date until the booking is confirmed. If you request a change to the service after confirmation, we may need to revise the price, timing, or staffing arrangements for the Ireland Removals job.

It is your responsibility to ensure that all instructions are accurate and complete before the move takes place. If you fail to disclose access restrictions, fragile items, special handling requirements, or unusually heavy objects, we may charge additional costs or decline to move certain items for safety reasons. We may also refuse to carry items that are prohibited by law, unsafe to transport, or outside the scope of the agreed service.

2. Payments and Charges

Our charges may include labour, vehicle use, fuel, packing materials, specialist equipment, storage, parking fees, tolls, and any additional services agreed with you. Unless stated otherwise, all prices are quoted exclusive of VAT, and any applicable tax will be added at the prevailing rate. If the quotation is based on estimated time or volume, the final invoice may differ if the actual work is greater than anticipated due to waiting time, access issues, or changes requested by you.

Payment terms will be stated in the quotation or invoice. In many cases, a deposit or part payment is required to secure the booking, with the balance due before unloading or on completion of the service. We may also request immediate payment for additional costs incurred during the move. You agree to make payment on time and in full without set-off, deduction, or withholding unless required by law. Late payment may result in administrative charges, recovery costs, and interest where permitted.

If a card payment, bank transfer, or other advance payment is declined, reversed, or not received for any reason, we may suspend the service, delay the move, or treat the booking as cancelled by you. Any dispute about an invoice should be raised promptly and in writing, but you must still pay any undisputed amount by the due date. Where a move includes third-party charges, such as parking or site fees, these may be recharged to you if they arise from the service.

3. Cancellations, Rescheduling, and Delays

You may cancel or request to reschedule a booking by notifying us as soon as possible. Because removal work involves reserving crews, vehicles, and time slots, cancellation charges may apply. The amount charged will usually depend on how much notice you give, whether the date can be reallocated, and whether costs have already been incurred. A cancellation made shortly before the move date may result in the loss of a deposit or additional compensation for wasted resources.

We may cancel or postpone a service if circumstances make performance impractical, unsafe, unlawful, or commercially impossible. This may include severe weather, road closures, vehicle breakdown, illness of key staff, failure of access arrangements, non-payment, or inaccurate booking information. Where possible, we will offer a new date or alternative arrangement, but we are not liable for losses arising from events outside our reasonable control, including delays caused by traffic disruption, ferry disruption, or border-related waiting times.

If you are not present at the agreed time and place, or if access is not available, we may treat this as a failed collection or failed delivery. In such circumstances, waiting time, redelivery charges, storage costs, or additional labour costs may apply. We will act reasonably, but we are not required to keep a team waiting beyond the time allowed in the quotation. For an Ireland removals service, timing can be affected by journey length and operational conditions, so flexibility may be needed on the day.

4. Customer Responsibilities

You are responsible for ensuring that the property, items, and access routes are ready for the move. This includes arranging parking permissions where necessary, protecting floors or surfaces if requested, disconnecting appliances unless we have agreed to do so, and ensuring that all drawers, doors, and fragile contents are secure. You should also remove personal, valuable, or confidential items unless we have expressly agreed to handle them. We are entitled to rely on the information you provide when planning the service.

You must clearly identify items that are fragile, high value, hazardous, or require special handling. Unless we expressly agree otherwise, we do not accept responsibility for items packed by you, and we may refuse to move unsafe boxes or overloaded containers. If you choose to transport goods yourself within our vehicle or request that we handle items already packed by you, you do so at your own risk except where loss or damage is caused by our negligence. Please note that specialist goods may require prior approval and separate terms.

It is your duty to ensure that you have authority to move the goods and that no third party has a claim over them. You confirm that the items handed to us are owned by you or that you are authorised to arrange their transport. You also agree not to include prohibited goods, undeclared hazardous materials, perishable items requiring refrigeration, illegal substances, or items that could endanger our staff, vehicles, or other property.

5. Liability and Insurance

We will take reasonable care in performing the service and will act with appropriate skill and diligence. However, removal work carries inherent risks, and our liability is limited to the extent permitted by law. We are not responsible for losses caused by incomplete information supplied by you, unavoidable delays, ordinary wear and tear, pre-existing damage, or the condition of items that are old, unstable, or poorly packed. Where the law allows, our liability for loss or damage will be limited to the amount stated in the booking terms or to the price paid for the affected service, whichever is lower, unless a higher limit has been expressly agreed in writing.

We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law. If you believe that items have been damaged or lost, you must notify us as soon as reasonably possible and in any event within a reasonable period after completion of the service. We may ask for photographs, proof of value, proof of ownership, and details of the circumstances before considering any claim.

Where damage arises from an item that is packed by us, we will assess the claim fairly based on the facts and the condition of the item before the move. We are not liable for damage to items that are inherently fragile, insufficiently protected, or vulnerable due to their construction, unless caused by our failure to use reasonable care. Insurance arrangements, if offered, may be subject to separate policy terms and excesses, and it remains your responsibility to check whether the cover meets your needs.

6. Waste Regulations and Disposal

Any waste removal or disposal element of an Ireland Removals booking will be carried out in accordance with applicable waste management laws and environmental requirements. We will only remove and dispose of waste that has been agreed in advance and that can lawfully be handled within the scope of our service. We may request details of the materials to be collected and may refuse to transport anything that is hazardous, contaminated, or unsuitable for lawful disposal through standard channels.

You must not mix general removal items with waste that requires specialist treatment unless we have specifically agreed to do so. This includes electrical waste, batteries, paints, solvents, chemicals, gas cylinders, clinical waste, asbestos, and other controlled or dangerous materials. If such items are discovered during the move, we may stop work on those items, charge for any additional time incurred, and require you to arrange separate disposal. Any waste transferred to us remains subject to traceable handling and lawful processing requirements.

We may choose the disposal route, recycling method, transfer station, or authorised facility, provided the chosen method is lawful and appropriate. You acknowledge that some items may be separated for reuse, recycling, or disposal according to operational practice and legal obligations. If you request clearance of unwanted items as part of the move, you are responsible for declaring whether those items should be treated as reusable goods, waste, or recyclable materials. A failure to do so may result in delays or additional charges.

7. Storage, Access, and Third Parties

If we provide storage, short-term holding, or interim transfer of goods, separate storage conditions may apply and may include additional charges, inventory procedures, and access restrictions. We are not responsible for items left in storage unless they have been properly recorded and accepted under the storage arrangement. If third parties, such as building managers, landlords, customs representatives, or other contractors, affect the move, you are responsible for coordinating their requirements unless we have agreed otherwise in writing.

We may rely on the instructions of any person whom you authorise to act on your behalf, including family members, employees, or agents. Any instruction given by such a person will be treated as if given by you. If a third party prevents us from completing the service, or if access conditions change due to building rules, permit issues, or security checks, additional costs may apply. These costs may include waiting time, redelivery, storage transfer, or return travel where relevant.

We are not responsible for losses caused by delays or restrictions imposed by third parties beyond our control. You should ensure that any necessary permissions are obtained in advance, especially where access is limited, loading bays are restricted, or delivery windows are imposed. For a Ireland removals service, it is particularly important that any site-specific or border-related requirements are prepared in good time so the move can proceed efficiently.

8. Complaints, Force Majeure, and Governing Law

If you have a complaint, you should raise it promptly so we can investigate and, where appropriate, attempt to resolve the matter fairly. Any claim for loss or damage should be supported by relevant information and submitted without undue delay. We may inspect the goods, review the booking records, and ask for evidence before reaching a decision. Nothing in these terms affects your statutory rights where they apply.

We are not liable for failure or delay caused by events beyond our reasonable control, including but not limited to extreme weather, fire, flood, accident, industrial dispute, strikes, civil unrest, government action, public health restrictions, vehicle failure, road closures, or disruption to transport networks. If such an event occurs, our obligations may be suspended for the period of the event, and we may cancel or rearrange the service without liability for indirect losses. We will always aim to minimise disruption and resume services as soon as reasonably practicable.

These Terms and Conditions and any dispute or claim arising from them are governed by the law of England and Wales, unless another part of the United Kingdom is expressly specified in the quotation or required by law. The parties agree that the courts of England and Wales will have non-exclusive jurisdiction, subject to any mandatory legal rights that cannot be excluded. If any provision is found to be unlawful or unenforceable, the remaining provisions will continue in full force.