Ireland Removals Privacy Policy
This Privacy Policy explains how Ireland Removals collects, uses, stores and shares personal data relating to customers and prospective customers in our service area. It is intended to comply with the General Data Protection Regulation and applicable Irish data protection laws. This Privacy Policy applies to all Ireland Removals customers and to anyone who contacts us or uses our services within our operating area.
Who We Are and Scope of This Policy
Ireland Removals is a removals and related services provider operating in our defined service area. In this Privacy Policy, references to we, us or our refer to Ireland Removals as the controller of your personal data. This Privacy Policy applies to all personal data we process about individuals who are customers, prospective customers, household members associated with a booking, or individuals who contact us in relation to our services within our service area.
Types of Personal Data We Collect
We may collect and process the following categories of personal data, depending on how you interact with us and which services you use.
Identification and contact details, such as your name, postal address, collection and delivery addresses, and any alternative contact address you provide. We also collect communication preferences and details required to issue quotes, bookings and invoices.
Service and booking information, such as details of the property, access information, inventory or list of items to be moved, special handling requirements, dates and times of moves, and any additional service instructions you provide.
Payment and billing information, such as billing address, limited payment details and records of payments made. We do not store full card details when payments are processed through external payment processors.
Communication records, such as emails, forms and notes of any communications you have with us in relation to quotes, bookings, customer service or complaints.
Technical and usage data, where applicable, such as information about how you use our website or online tools, including basic device and browsing information collected through standard logging or necessary technologies.
Special category data is generally not required for our services. If you choose to share health-related or other sensitive information to explain access needs or to help us plan your move, we will only use it for that specific purpose.
How We Collect Personal Data
We collect personal data directly from you when you request a quote, make a booking, contact us for information, provide feedback, or otherwise communicate with us about our services. We may also receive personal data indirectly when another person arranges services on your behalf and provides your details for contact or service delivery. Limited technical and usage data may be collected automatically when you visit our website or use our online tools through standard logging mechanisms.
Purposes and Lawful Bases for Processing
We process your personal data only where we have a lawful basis under data protection law. The main purposes and legal bases are set out below.
To provide quotes and perform contracts. We use your identification, contact and service information to prepare quotations, confirm bookings, plan and carry out removals and related services. The lawful basis is that processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
To manage customer relationships. We use your information to communicate with you about your booking, respond to your queries, handle complaints, and manage any changes or follow-up required. The lawful basis is performance of a contract and our legitimate interests in ensuring effective customer service.
To process payments and maintain accounts. We process personal data needed to take payment, issue invoices and comply with financial record-keeping obligations. The lawful basis is performance of a contract and compliance with legal obligations in relation to tax and accounting.
To improve and manage our business. We may use aggregated or limited personal data to analyse service performance, manage capacity, and improve our services. The lawful basis is our legitimate interests in running and developing our business, while ensuring that any impact on your privacy is minimised.
To comply with legal obligations. We may process and retain certain personal data where required by law, for example to comply with tax, accounting or regulatory requirements, or to respond to lawful requests from public authorities. The lawful basis is compliance with legal obligations.
With your consent. In some cases, we may rely on your consent, for example for certain forms of optional communications or where we process any special category data you choose to provide. You can withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Sharing of Personal Data and Use of Processors
We do not sell your personal data. We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy.
Service providers and processors. We may use third party providers to help us deliver our services, such as payment processors, subcontracted removals teams, vehicle and equipment providers, IT and cloud service providers, and professional advisers. These third parties act as processors or independent controllers depending on the nature of their services. Where they act as processors, they are only permitted to process your personal data on our instructions and must protect it appropriately.
Legal and regulatory recipients. We may share personal data with law enforcement, regulators or courts where required to do so by law, or where this is necessary to establish, exercise or defend legal claims.
Business transfers. In the event of a sale, merger or other corporate transaction involving our business, personal data may be transferred as part of the relevant transaction, subject to appropriate protections.
International Transfers
Where we use service providers located outside the European Economic Area, or where data is otherwise transferred internationally, we will take steps to ensure that your personal data receives an adequate level of protection. This may include relying on adequacy decisions, using standard contractual clauses, or implementing other appropriate safeguards as required by data protection law.
Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, including to provide our services, to comply with legal, accounting and reporting obligations, and to resolve disputes.
Customer and booking records are generally kept for a period that allows us to manage repeat bookings, respond to queries about previous services, and comply with tax and accounting requirements. Communication records are retained for periods consistent with our customer service and legal needs. When personal data is no longer required, we will delete or anonymise it in a secure manner.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. Measures may include access controls, training for staff, secure storage and the use of reputable service providers. While we strive to protect your personal data, no system can be guaranteed to be completely secure.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions.
Right of access. You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, together with certain additional information.
Right to rectification. You have the right to request that inaccurate or incomplete personal data about you is corrected.
Right to erasure. In certain circumstances, you have the right to request deletion of your personal data, for example where the data is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
Right to restriction. You may request that we restrict the processing of your personal data in certain situations, for example while we are verifying the accuracy of the data or considering an objection.
Right to object. You have the right to object to processing based on our legitimate interests, including profiling on that basis. We will stop processing unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms, or unless the processing is required for legal claims.
Right to data portability. For certain data that you have provided to us and that we process on the basis of consent or contract, you may have the right to receive that data in a structured, commonly used and machine-readable format and to have it transmitted to another controller where technically feasible.
Right to withdraw consent. Where we rely on consent as the lawful basis for processing, you have the right to withdraw consent at any time. This will not affect the lawfulness of processing carried out before your withdrawal.
You also have the right to lodge a complaint with the Irish Data Protection Commission if you believe that your data protection rights have been infringed.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our processing activities, legal requirements or best practices. Any changes will take effect when the revised Privacy Policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.
