Ireland Removals Terms and Conditions of Service
These Terms and Conditions set out the basis on which Ireland Removals provides household and commercial removal, packing, storage and associated services within the United Kingdom and between the UK and Ireland. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below.
Company means Ireland Removals, the removal and associated services provider.
Customer means the person, firm or organisation booking the services and any person acting with their authority.
Services means any removal, packing, loading, unloading, transport, storage, clearance or related services provided by the Company.
Goods means any items, furniture, personal belongings, equipment, or materials that are the subject of the Services.
Service Area means the geographical areas in which the Company operates, including but not limited to local and long distance removals within the UK and removals between the UK and Ireland.
2. Quotation and Service Scope
2.1 All quotations are provided based on the information supplied by the Customer and on the assumption of reasonable access, parking and working conditions at all collection and delivery addresses within the relevant service area.
2.2 Quotations typically describe the volume of Goods, addresses involved, and any additional services requested such as packing, dismantling, reassembly, and storage. Only the services specifically itemised in the quotation are included in the quoted price.
2.3 The Company reserves the right to amend or withdraw a quotation if:
a. It was provided based on inaccurate, incomplete or misleading information supplied by the Customer.
b. Additional Goods, services or addresses are added after the quotation is issued.
c. Circumstances arise that are beyond the Company’s reasonable control, including but not limited to road closures, access restrictions, or changes in legal or regulatory requirements affecting transport or waste handling.
2.4 Unless otherwise stated, quotations do not include customs duties, tolls, parking charges, ferry charges, congestion or low emission zone charges, or other similar costs. These may be added to the final invoice where applicable.
3. Booking Process
3.1 A booking is only confirmed when the Customer has accepted the quotation in writing or by other agreed method, and any required deposit has been received by the Company.
3.2 Provisional dates or verbal indications of availability are not binding on the Company. The Company may offer the same date to other customers until a booking is fully confirmed.
3.3 The Customer is responsible for ensuring that all details in the booking confirmation, including dates, addresses, inventory and requested services, are accurate. Any discrepancies must be notified to the Company as soon as possible.
3.4 If the Customer asks the Company to commence services without written acceptance of the quotation, the Customer will be deemed to have accepted these Terms and Conditions and the charges set out in the most recent quotation.
4. Access, Parking and Customer Obligations
4.1 The Customer must ensure suitable access and parking for the Company’s vehicles at all collection and delivery points. This includes arranging parking permits where necessary, ensuring that driveways and entrances are clear, and informing the Company of any restrictions, tight access, or other potential difficulties.
4.2 The Customer must be present or represented at the collection and delivery addresses to direct the placement of Goods and to confirm that all items have been collected and delivered as required.
4.3 The Customer is responsible for:
a. Properly packing all Goods, unless the Company has agreed to provide packing services.
b. Disconnecting and preparing appliances, electronics, and other equipment for transport.
c. Removing fixtures or fittings that are not to remain at the property, where feasible and safe.
d. Complying with all relevant laws and regulations relating to the Goods and their movement, including any customs, import or export requirements for cross-border moves between the UK and Ireland.
4.4 The Company may refuse to move any item that, in its reasonable opinion, is unsafe, illegal, insufficiently packed, or likely to cause damage to property, vehicles or persons.
5. Payments and Charges
5.1 Unless otherwise agreed in writing, payment terms are as follows.
a. A deposit may be required at the time of booking to secure the service date.
b. The outstanding balance is payable on or before the service date, or in accordance with any invoice terms specified by the Company.
5.2 Payments must be made using the methods accepted by the Company at the time of booking. The Company reserves the right to alter accepted payment methods from time to time.
5.3 If payment is not received by the due date, the Company may:
a. Suspend or cancel the booking.
b. Charge interest on overdue sums at the statutory rate applicable under UK law or at a reasonable commercial rate where no statutory rate applies.
c. Retain Goods under its control until payment is received in full, and charge reasonable storage and administrative fees during this period.
5.4 All charges are exclusive of any applicable taxes unless expressly stated otherwise. The Customer is responsible for paying any taxes that may apply to the Services.
6. Cancellations, Postponements and Waiting Time
6.1 If the Customer wishes to cancel or postpone a booking, the Customer must notify the Company as soon as possible. Cancellation charges may apply, depending on the notice given.
6.2 The Company may apply the following non-refundable charges, unless otherwise specified in the quotation or confirmation.
a. More than 10 working days before the service date: no cancellation fee.
b. Between 5 and 10 working days before the service date: up to 30 percent of the quoted price.
c. Less than 5 working days before the service date: up to 60 percent of the quoted price.
d. Cancellation on the service date or after the team has been dispatched: up to 100 percent of the quoted price.
6.3 If the service is postponed by the Customer, the Company may, at its discretion, transfer any part of the charges already paid to a new date, subject to availability and any additional costs incurred.
6.4 Waiting time charges may apply if the team is delayed in commencing or completing work due to reasons beyond the Company’s control, including but not limited to lack of access, delays in key release, or Customer lateness. Waiting time will be charged at the hourly rate specified in the quotation or as reasonably determined by the Company.
7. Items Excluded from the Service
7.1 Unless expressly agreed in writing, the Company will not move, pack or store any of the following items.
a. Hazardous, flammable, explosive or corrosive materials.
b. Illegal items or substances, including prohibited imports or exports.
c. Live animals, plants, or perishable goods.
d. Cash, securities, important documents, jewellery, precious metals, or items of exceptional value.
e. Waste, rubble, clinical or medical waste, and any materials considered controlled waste under applicable regulations.
7.2 If such items are found among the Goods without prior notification and written agreement, the Company may remove, dispose of, or decline to transport them, and the Customer will be liable for any related costs or losses.
8. Waste Regulations and Disposal
8.1 The Company operates in accordance with applicable waste and environmental regulations for the regions in which it provides clearance and removal services.
8.2 Any waste removal, house clearance or disposal service must be agreed in advance. The Company will only transport and dispose of waste at authorised facilities and in line with relevant regulations.
8.3 The Customer is responsible for accurately describing the nature of any items to be treated as waste or destined for disposal, including any potentially hazardous components.
8.4 The Company may refuse to collect or dispose of any waste that is incorrectly described, hazardous, or not permitted under relevant waste regulations.
8.5 Any additional costs incurred for the lawful disposal of waste not previously disclosed or correctly described may be added to the Customer’s final invoice.
9. Company Liability and Limitations
9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss of or damage to Goods is limited as set out in this section.
9.2 Unless a higher value is declared and agreed in writing, the Company’s total liability for loss of or damage to Goods, however caused, will not exceed a reasonable replacement value per item or box, subject to an overall cap not exceeding the total price paid for the Services or such other amount as may be specified in the quotation.
9.3 The Company will not be liable for:
a. Loss or damage arising from wear and tear, inherent defects, or pre-existing damage in the Goods.
b. Loss or damage to items packed by the Customer, unless there is clear evidence of negligence by the Company.
c. Loss of data or records, or damage to sensitive equipment where normal handling is used.
d. Indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity.
e. Loss or damage resulting from delays or inability to complete the Services due to circumstances beyond the Company’s reasonable control, such as extreme weather, traffic incidents, road closures, or regulatory delays at borders.
9.4 The Customer must notify the Company in writing of any obvious loss or damage as soon as reasonably possible and in any event within seven days of completion of the Services. The Company may decline to consider any claim made outside this period unless the Customer can demonstrate that it was not reasonably possible to identify or report the issue earlier.
9.5 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.
10. Insurance
10.1 The Company maintains appropriate insurance cover for its operations within the service area, including public liability and, where applicable, goods in transit insurance.
10.2 The level of cover may be subject to limits and exclusions. The Customer is encouraged to arrange additional insurance cover if the value of the Goods exceeds the Company’s standard liability limits or if additional protection is desired.
11. Delays and Force Majeure
11.1 The Company will use reasonable efforts to perform the Services on the agreed dates and within reasonable timeframes. However, any dates and times are estimates only and not guaranteed.
11.2 The Company will not be liable for delays or failure to perform the Services where such delay or failure is due to events beyond its reasonable control, including but not limited to adverse weather, accidents, road closures, breakdowns, strikes, civil unrest, pandemic-related restrictions, or regulatory checks at borders.
11.3 If the performance of the Services is substantially affected by such events, the Company may suspend or reschedule the Services. Any additional costs reasonably incurred as a result of such events may be chargeable to the Customer.
12. Storage Services
12.1 Where storage services are provided, the Company will store Goods in a suitable facility selected at its discretion.
12.2 Storage charges will apply as set out in the quotation or invoice. Payment must be kept up to date for the duration of the storage period.
12.3 The Company may exercise a lien over Goods in storage for any unpaid charges relating to the Services, including storage, removal, or disposal fees.
12.4 If storage charges remain unpaid for a prolonged period, the Company may, after giving reasonable notice, sell or dispose of some or all of the Goods to recover outstanding amounts, and will account to the Customer for any surplus after reasonable costs have been deducted.
13. Customer Claims and Complaints
13.1 If the Customer has any concerns or complaints about the Services, they should raise them with the Company at the earliest opportunity to allow issues to be addressed promptly.
13.2 Any claims for loss, damage or other issues must be submitted in writing, providing as much detail as possible, including dates, descriptions of the Goods, and photographs where available.
13.3 The Company will investigate all reasonable claims and will respond within a reasonable time, taking into account the complexity of the matter and any further information required.
14. Data Protection and Privacy
14.1 The Company will collect and process personal information about the Customer as necessary to provide the Services, handle bookings, manage payments, and meet legal and regulatory obligations.
14.2 The Company will take reasonable steps to keep personal information secure and will not share it with third parties except where needed to provide the Services, comply with the law, or with the Customer’s consent.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
16.3 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the Company’s prior written consent.
16.4 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Services provided under that booking.
By confirming a booking with Ireland Removals, the Customer acknowledges that they have read, understood and agreed to these Terms and Conditions.
